Customer Survey 2016 Q3

Customer Survey 2016 Q3

Provider: Nancy Lobby
Specialty: Urology
Number of Survey Responses: 130

“What did you like BEST about your experience?”

  • Everything the staff and Dr. All very professional and made me feel very comfortable.
  • Everyone is very gentle, understanding, and sympathetic to your feelings and what you may be going through. Just such kind people that put you at ease.
  • Honesty and helpfulness of Dr Lobby. Finding the right solution to my specific issues . Her pleasant manner & knowledge.
  • I needed to be seen soon , and the office got me in the next morning. I was very happy about that.
  • Doctor was straight forward in her discussion of the possible conditions and seems to be very caring. The staff is very pleasant, professional and responsive.
  • Dr. Lobby explains the medical issues I am having well. She is very concerned about your care and treatment.
  • Dr. Lobby is very knowledgeable, experienced, kind, and caring. She also surrounds herself with staff that emulate the same qualities. Those qualities are very hard to find in a physician and their staff. They go the extra mile. I was recently going out of town after an early morning appointment and needed a prescription filled. They were kind enough to send it to the out of town pharmacy and I picked it up upon my arrival.
  • Dr. Lobby listens to what I have to say and, more importantly, hears, respects and acts upon my concerns.
  • Dr. Lobby took my concerns seriously and offered me options for my treatment. She was considerate and supportive of my choice of treatment. I liked the fact that she respected my choice and made me feel that I was a partner in my plan of care rather than being an “object she was treating.
  • I really wanted to be seen by a female urologist, because I felt that a woman would understand my urinary issues better. My PCPs office recommended Dr. lobby and I am so happy that I listened. I feel comfortable recommending her to friends and neighbors.
  • I have never had an issue with Dr.Lobby or her staff!! Every doctors office should take lessons from this office! When you call the staff is always pleasant & always helpful! I never have to call back again!! I go to a lot of doctors and this office is the best!
  • I was seen as soon as I arrived for my appointment. Didn’t even have a chance to find a magazine. All of Dr. Lobby’s staff members are friendly and efficient.
  • Everyone in the office was very nice. I was very nervous about a procedure but Dr. Lobby was very reassuring and the procedure turned out to be painless.
  • Every single person in the office is kind, helpful and considerate. I had several tests done and they called me with results so fast I was amazed! Most doctors (not counting my PCP – he’s great) you have to fight to get your test results! They also added humor which I really needed in the situation.
  • Everyone in the office was very kind and nice to deal with. Explained all processes and helped me keep calm during the procedure.
  • The staff was very kind and helpful. The Dr. took the time to listen to all of the issues and wasn’t rushing to get to another patient.
  • In my lifetime, this was the most on-time, professional and truly kind staff I have ever experienced, medically. I was actually astonished at how well they treated me, how professional the staff was, and how on-time and concerned Dr. Lobby was.
  • The office & staff are pleasant , helpful and respectful. Have always assisted me when I called the office. Dr Lobby is easy to related to as a fellow woman. Superior customer service always.
  • Dr. Lobby is knowledgeable and caring . I feel fortunate to have her during this critical time. She is upfront, easy to talk with, and clear about what needs to be done.
  • I was seen as soon as I arrived for my appointment. Didn’t even have a chance to find a magazine. All of Dr. Lobby’s staff members are friendly and efficient.
  • Every single person in the office is kind, helpful and considerate. I had several tests done and they called me with results so fast I was amazed! Most doctors (not counting my PCP – he’s great) you have to fight to get your test results! They also added humor which I really needed in the situation.
  • The doctor and her PA were very kind and understanding. I am a new patient and have only been to the office one time. I do have a follow up appointment in the near future.
  • Dr.Lobby and her staff are the best in every aspect. She is always a pleasure to visit.

“What did you like LEAST about your experience?”

  • Distance from my home.
  • I live 65 miles from her office.
  • Not applicable. Everything is always positive from the time I arrive until I leave.
  • I have yet to have a negative experience on any level and I’m quite sure I don’t have to worry for any future experiences to be anything but excellent care all around.
  • Her office is a little farther from my house. But it was worth the drive.
  • The fact that I needed to see a Urologist – but Dr. Lobby really made it pain free and took away my fears.
  • There is nothing negative about my experience.

“Additional Comments”

  • Everyone is very friendly, informative and very easy to work with. Love those Girls!
  • I liked the fact that Dr. Lobby reviewed and entered her notes on the computer while she was in the room with me. It gave me a chance to validate the past entries as well as the current ones. I really like that Dr. Lobby is so personable–so easy to communicate with. I can say that about everyone in her office as well.
  • When you are being referred because of possible CANCER the anxiety level is very high. The doctor and staff were wonderful preparing me not only with the possibility but also with the positive possibility that this could be something very minor. Turned out it was not CANCER and they were prompt in letting me know that good news. I was in good hands with both my physical condition as well as my emotional state! Extremely professional but great bed side manner!
  • I would send people to watch and take notes on Dr.Lobby and het staff, if I was training people, at any level. Amazing. I’ve seen professional before — but this office was actually happy and invested in each and every patient. It was an amazing experience.
  • Dr lobby is the best. She’s the top of my list and should be there for anyone who needs her help.
  • A caring and competent physician whose attention and detail give the patient a nice level of comfort that their issues are being addressed. Dr. Lobby and staff have always been very respectfully and completely understanding of my healthcare needs. I have never had to wait very long to be seen.