Customer Survey 2018

Customer Survey 2018

Provider: Nancy Lobby
Specialty: Urology

“What did you like BEST about your experience?”

  • Everyone always treats me with courtesy and respect. My questions are always answered to my satisfaction with more detail if I ask for it.
  • Very professional and knowledgeable.
  • I was in and out fast. The office personnel are all very nice.
  • Always helpful and friendly doctor and staff.
  • Staff courteous and always friendly Dr. Lobby always helps me understand what is going on.
  • Dr. Lobby seemed very nice and knowledgeable about what was going on with me.
  • Staff is so polite and welcoming. Physician and Physician Assistant are professional and warm.
  • From the moment I walked into the office for my first visit I was made to feel so comfortable by the front office help. What I met Erica, the nurse practitioner who was going to see me, I knew I came to the right place. Her knowledge and deep concern was very reassuring and I have confidence that she will able to help me with my medical situation.
  • Timely. Comfortable interactions. Good explanations.
  • The office staff and Dr. Lobby each do their best to keep the appointment to the scheduled time and everyone in the group is pleasant.
  • Quick, don’t have to wait long. Everyone is friendly and caring.
  • Dr. Lobby care and listens. She takes the time to explain things in a way I can understand.
  • Excellent PA, who I saw on every visit and basically managed my care.
  • I am very happy with Dr. Lobby and her staff. Her office is immaculate and that makes me feel very comfortable.
  • Easy to talk to!
  • Dr. Lobby and her staff are very nice. Never have to wait very long.
  • How I was treated by the Dr. and the PA. How thorough both were in explaining things to me and informing me of what was the next step and what to expect at my next appointment.
  • Prompt professional expertise.
  • The thoroughness and short wait time.
  • Dr. Lobby and staff are always pleasant and willing to accommodate your needs and take the time to answer any and all questions you may have.
  • Everyone at the office treats you like family.
  • Dr. Lobby called me in from the waiting room and introduced herself. She explained everything and was very kind.
  • Dr. Lobby was able to treat me with just a pill. Fantastic! Thank you. She is so caring, kind and great listener.
  • The way the Dr explained everything to me. The little dog Grace was adorable!
  • Everything. The whole staff are superb.
  • Everyone is so friendly. It feels like family. They remember me even though I have only been in office a few times.
  • Dr. Lobby always listens to you.
  • Everyone is always extremely personable and professional.
  • That I didn’t have to wait a long time in the office. That the office personnel were so kind and friendly. That Dr. Lobby really listened to me and was so informative to my questions.
  • Did not have to wait. Everyone in the office is friendly and helpful. When there was a mix-up with my appointment time it was corrected immediately and courteously. Dr. Lobby and her PA are both thorough and caring.
  • Friendly and efficient office staff. Dr. Lobby was very professional yet personable and based on our interaction, I felt that she is a thorough and very competent health care provider.
  • The doctor always tried what was best to help my problem.
  • Very warm and welcoming practise.
  • Everyone in the office was very responsive!
  • Solved a long standing problem other providers ignored.
  • Everyone in the office is extremely nice. Dr. Lobby is very knowledgeable. Experience was pleasant.
  • The women in the office are amazing, always kind and helpful.
  • Prompt service. Always on schedule.
  • I am a new patient. I look for the following:

    • Waiting time to see Dr. or NP.
    • Time Dr. spends explaining and clarity of explanations.
    • Time Dr. gives for questions and attitude towards.
    • Atmosphere of office and staff.
    • Ease of making appointments.

    So far, I am pleased with all of the above. Dr. seems thorough and competent. Office atmosphere is relaxed. Dr. seems almost holistic.